Can I get a refund if I don't like it after I unbox it online?

Our online blind boxes are unique in that they offer a digital unveiling experience, allowing customers to see the content immediately upon purchase. This means that once the box is opened, it is considered consumed, similar to a digital product, and we are unable to accept returns to maintain fairness for all customers. Appreciate your understanding.

Can I definitely get the secret edition?

No, there is a certain chance to get a secret edition (varies by different series) except the series marked as secret edition included.

Why do some products always sell out so quickly?

Usually the popular products are in very high demand. They may sell out quickly within seconds of being restocked. Please subscribe to "NOTIFY ME WHEN AVAILABLE" to get the first chance to purchase it when restocked.

When will you restock?

We are working hard to restock, but we don't have a specific date just yet. Please subscribe to "NOTIFY ME WHEN AVAILABLE" to get updates as soon as it’s back in stock.

Can I change my address after placing an order?

Once the package has been dispatched, we do not accept any change of shipping address. You can check the logistics status of your order or contact customer service.

I placed an order and wanted to cancel it because I didn't want it anymore.

An order could only be cancelled before it is shipped. Once the parcel is shipped out, the order is irreversible and cannot be cancelled.  Please contact our customer service for further help.